Terms and conditions of sale
The sale of products offered directly by AZIENDA AGRICOLA DE TARCZAL di Dell’Adami Ruggero (Via G.B. Miori, 4 – 38060 Isera – Loc. Marano (TN) – VAT No. 00419690227, Tax Code DLLRGR53R10G224P – Certified Email (PEC): detarczal@pec.it – Email: info@detarczal.com) is governed by the following General Terms and Conditions of Sale and, where not expressly provided, by the regulations on distance contracts, contracts concluded outside business premises, as well as by Legislative Decree No. 206 of 6 September 2005 (“Consumer Code”), as amended by Legislative Decree No. 21 of 21 February 2014 implementing Directive 2011/83/EU, Legislative Decree No. 70 of 9 April 2003 (“E-Commerce Decree”), and the Italian Civil Code.
1) Parties to the Contract
The parties to the contract are: on one side, Azienda Agricola de Tarczal as specified above, hereinafter also referred to as the “Seller” or “Azienda Agricola de Tarczal,” which operates the website www.detarczal.com (hereinafter the “Website”); on the other side, the Customer, being the natural or legal person who submits a purchase proposal via the website www.detarczal.com by placing an order that has been accepted by the Seller.
2) Application and Modification of the General Terms and Conditions of Sale
The Customer is required to read the General Terms and Conditions available on the website www.detarczal.com in order to allow their storage and reproduction pursuant to Article 12 of Legislative Decree 70/03. By placing an order as provided below, the Customer declares to be aware of all the information and instructions provided during the purchase procedure and fully accepts these General Terms and Conditions of Sale and all terms indicated in the ordering process.
The Seller reserves the right to amend these General Terms and Conditions of Sale by publishing notice on the Website. The applicable Terms and Conditions are those in force at the time the order is placed electronically. Any changes shall be effective from the date of publication on the Website.
3) Use of the Website
Access to the Website is restricted to users over 18 years of age. Registration with a username and password is required. The Seller reserves the right to take legal action against any violation or abuse in the interest and protection of all consumers.
The Customer will be required to provide only the data necessary for order delivery and invoicing. By accepting these Terms, the Seller shall not be held responsible for incorrect fiscal documents resulting from errors in the data entered by the Customer, who remains solely responsible for their accuracy.
4) Product or Service Characteristics and Prices
The essential characteristics of products are described in the relevant product pages. Product images may not perfectly represent their actual characteristics and may differ in color, size, or included accessories. Therefore, the Seller shall not be liable for any discrepancies in graphical representations, as they are for illustrative purposes only.
Prices are indicated in Euros and include VAT. Azienda Agricola de Tarczal reserves the right to change product prices at any time without prior notice due to market variations or typographical errors. Prices displayed are not binding.
If an incorrect price is published, the Customer will be informed before shipment and will receive a new order confirmation with the correct price. The Customer may confirm or cancel the order; if canceled after payment, a full refund will be issued.
Advance payment does not constitute acceptance of the order, which may still be refused by the Seller. If the Customer cannot be contacted, the order will be canceled and refunded.
Prices displayed on the Website apply exclusively to online purchases and may differ from those in physical stores or other sales platforms. Shipping and delivery costs are not included and are indicated separately before order submission and in the order confirmation email.
5) Order Placement, Confirmation, Acceptance and Shipping
The Customer may purchase only the products available on the Website as described at the time of order. Receipt of the order is confirmed by the Seller via email, sent to the address provided by the Customer.
This confirmation includes the date and time of the order and an order number to be used in any further communication. In case of non-acceptance, the Seller will notify the Customer.
All product information on the Website (technical specifications, images, formats, etc.) is non-binding and subject to change unless expressly stated otherwise. By submitting the order, the Customer acknowledges and fully accepts these Terms.
6) Payment Methods
The Customer may pay for the ordered products and related shipping costs using the following methods:
- PayPal
- Credit card
- Bank transfer in advance
If, for any reason, the payment cannot be processed or fails, the sale will be automatically canceled.
7) Acceptance of Goods by the Customer
Pursuant to Article 1510 of the Italian Civil Code, the Seller is not responsible for delivery delays caused by the carrier, nor for damages caused by it.
Upon delivery, the Customer is advised to carefully inspect the package. In case of damage or suspected damage, the Customer must immediately report it to the carrier by writing on the delivery receipt:
“GOODS SUBJECT TO INSPECTION DUE TO… (specify reason)”.
Signing without reservation indicates acceptance of the goods in perfect condition, making it impossible to claim compensation later.
If it is not possible to accept with reservation, or if damage is visible, the Customer must refuse the shipment.
Hidden damages must be reported to both the carrier and the Seller within 8 days of delivery; otherwise, the right to compensation is forfeited.
8) Invoicing
An invoice will be issued for each online order if the Customer is a business or professional with a VAT number. Private customers will receive a standard fiscal receipt
9) Right of Withdrawal
The right of withdrawal may be exercised within 14 working days:
- for services, from the date of contract conclusion
- for goods, from the date of delivery
10) Warranty
Products are covered by a 24-month legal warranty for conformity defects pursuant to Legislative Decree 206/2005. To claim warranty service, the Customer must retain the fiscal document.
The warranty applies only if the product has been properly stored and used. It does not cover damage due to negligence or normal wear and tear.
This warranty applies only to private consumers. For professional users, the warranty duration is 12 months.
11) Communications and Complaints
All written communications and complaints must be sent to:
AZIENDA AGRICOLA DE TARCZAL di Dell’Adami Ruggero (Via G.B. Miori, 4 – 38060 Isera – Loc. Marano (TN)), via email at info@detarczal.com or via certified email (PEC) at detarczal@pec.it.
The Customer must include their address, phone number, order number, and email address for responses.
12) Jurisdiction
For disputes involving consumers, jurisdiction lies with the court of the consumer’s place of residence or domicile.
For all other disputes, exclusive jurisdiction is the Court of Rovereto (or the court of the Seller’s registered office).
13) Privacy Protection
Please refer to the dedicated Privacy Policy page.
14) Promotions and Discounts
Promotions and discount codes available on www.detarczal.com cannot be combined unless otherwise specified.
15) Approval pursuant to Articles 1341 and 1342 of the Italian Civil Code
Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the Customer declares to have carefully read and expressly approved the following clauses:
Art. 3 (Disclaimer for incorrect fiscal data);
Art. 4 (Illustrative nature of images; price changes; order cancellation for errors);
Art. 5 (Non-binding technical information);
Art. 7 (Limitation of liability for transport; reporting obligations and deadlines);
Art. 10 (Warranty limitations);
Art. 12 (Jurisdiction for professional customers).